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The PMS Company Privacy Policy


We are committed to protecting the privacy of our customers, meaning you! Please take the time to read this notice, which tells you about which information we collect, how we use it, and what are your rights. The PMS Company UG ("The PMS Company", "we" or "us"), is responsible for the processing of personal data collected through or in connection with the website


What personal data do we collect from you?

We collect personal information from you when you provide it to us directly or through your use of our Website. This information may include:

  • Information you provide to us by visiting our site (e.g., name, contact information, product reviews, and any other information you add to your profile);

  • Transaction and billing information when you shop with us or use our site (e.g., credit/EC card and shipping information);

  • Records when you contact us (e.g., when you contact our customer service, interactions with us on social media);

  • Information you provide to us when you enter a sweepstakes or participate in a survey;

  • Information that is collected automatically such as cookies or other tracking technologies (e.g., which pages you viewed or whether you clicked on a link from our newsletter emails);

  • We may also collect information about the device you used to access our website, as well as other information necessary to provide the site, for example, we may access your location if you give us your consent.


What do we use your personal information for?


Depending on how you use our site, the interactions you make, and the permissions you provide, our purposes for which we use your personal information include:

  • Fulfilling your order and managing your online account.

  • Managing and responding to inquiries or complaints to our customer service.

  • To personalize our website with content that interests you most based on your account information, purchase history, and browsing activity.

  • To improve and maintain our website and to monitor your usage.

  • For market research purposes, for example, we may contact you to get feedback on our products.

  • To send marketing messages to show you targeted advertisements for which we have your consent or are otherwise authorized to do so.

  • For security reasons, to investigate fraud and to protect ourselves and third parties.

  • To comply with our legal and regulatory obligations.


We use the following data protection law basis for processing your personal data:


  • Because the processing is necessary to enter into a contract with you or steps are necessary before we enter into a contract with you (e.g., when you shop with us, we use your personal data to process payment and fulfill your order).

  • Because we have received your consent (e.g., when you contact us with an inquiry, add optional information to your account profile, or when you agree to receive marketing inquiries from us).

  • Because it is in our legitimate interest as an e-commerce provider to maintain and promote our services. We always strive to understand our customers in order to provide the best products. We use information about you to make our website more interesting and relevant to you in relation to our products and offers.


On our website, you have the option to add additional information, such as information about your skin type, hair type or hair condition to your profile. We treat this information with particular sensitivity, as we know that by doing so you are disclosing information about your health or ethnicity. You do not have to provide this information and you can delete or update it at any time.




We like to be in close contact with our customers. Depending on your preferences regarding advertising, we may use your information to send you relevant offers by email, phone or mail. Some of these messages are customized to you, depending on your browsing activity and other information we have about you.

If you no longer wish to receive promotional messages from us (or wish to again!), you can change your information at any time, click the "unsubscribe" button in an email, or change your profile information in your account. If you unsubscribe from our newsletter service, please note that we will continue to contact you for purposes of order confirmation, delivery information and your rights.

You may also receive our advertisements on other websites or social media channels. These advertisements are tailored to you using your cookies (by tracking your web activity so we can serve ads to customers who have visited our website). If you see our ad on social media, this may be because on social media, we serve ads to our customers that match our customers' demographic profile. In some cases, this may mean sharing your email address with the social network. If you do not want to see ads of this type, you can change their cookie and privacy settings in your browser and on the websites of these third parties.


With whom do we share this personal data?


We share personal data with third-party vendors in the following circumstances:

With other companies in our group of companies to the extent necessary to operate the Website.

With our suppliers and service providers who work for us, for example, in payment processes and with delivery companies.

With our professional legal advisors.

With third parties who provide fraud prevention and detection services.

With law enforcement or other government agencies, for example, in the event of fraud or in response to a judicial inquiry.

In the event that we sell business assets, we may disclose our customers' personal information to a prospective buyer. In that case, we will use reasonable efforts to ensure that the buyer is bound by the terms of this Privacy Policy.

Otherwise, if we have your consent or are otherwise permitted by law to do so.

Storage and Retention


We will retain your personal data for as long as we need it for the purposes set out above. This period will depend on your interactions with us. For example, if you make a purchase from us, we will record your purchase for the period necessary for billing, tax and warranty purposes. We may also retain evidence of correspondence with you (for example, in the case of a complaint regarding a product) for as long as necessary to protect us from a legal claim. If we no longer need to retain your information, we will delete it. Please note that if you unsubscribe from our marketing communications, we will keep a record of your email address to ensure that we do not send you future marketing emails.




This site assures that data is encrypted when it leaves the site. This process involves converting information or data into code to prevent unauthorized access. This site follows this process and uses secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are used to protect customer data in transit to and from this site via a secure communication channel.

Although we do everything in our power to ensure that personal information from our site is protected at all times, we cannot guarantee the security and integrity of information transmitted to our site.




Our site is not intended for, nor should it be used by, children under the age of 16. We do not knowingly collect personal information from children under the age of 16.




Our site uses cookies and similar technology to help our site function optimally, measure performance, and deliver targeted advertising. For more information about the cookies we use and how to change your cookie settings, please see our Cookie Policy.


Your rights


You have certain rights regarding your personal data, including the right to access, portability, accuracy and deletion of your personal data.

You also have the right to object to the use of your data for certain purposes, including receiving advertisements. For more information on opting out of advertisements, please see "Advertisements" above.

We will honor all requests to exercise your rights under applicable German law. However, please note that these rights are subject to a number of limitations and there may be circumstances in which we are unable to comply with your request. To make any requests regarding your personal information, or if you have any questions or concerns about your personal information, you may contact us using the details below. You also have the right to contact your local data protection supervisory authority.


Contact Us

If you have any questions or concerns about our privacy policy, please contact us using the contact form or via

The PMS Company 

Gotenstr. 66A

10829 Berlin



Last updated Oct. 2021

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